Good manners please

Good manners are the grease that keeps the moving parts in all organisations working together smoothly and efficiently.

This applies to as much to management as it does in society.

I’ve always insisted on this in every organisation I’ve managed – starting with swearing. There is no room for it in the workplace. It’s a sign of weakness – an inability to express oneself well, emotional frailty.

Irrespective of the situation and how challenging it may be, managers must be able to articulate well without resorting to name-calling and foul language.

Good manners in an organisation allows for better communication – freedom to disagree, to debate, to truly express oneself – albeit a dissenting opinion – without fear of such discussions disintegrating into harmful environments.

Good management calls for the establishment of such fertile grounds for new ideas and contrary thoughts to sprout and grow – and only then can organisations achieve their true potential and capitalise on opportunities.

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